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Urban Mobility

Sector scenario

One of the greatest challenges in Brazil’s largest urban centers is to provide the population with efficient and comfortable public transport. In June 2013, the federal government established the criteria of the Urban Mobility Pact for strengthening investments in the sector, always in partnership with state and municipal governments, in order to offer higher-quality public transport, streamline city traffic and improve the population’s quality of life. According to the Ministry of Planning, R$143 billion was made available for restructuring and the implementation of new public transport systems in order to expand current capacity and promote integration between different transport modes. Of this total, R$50 billion was allocated to the Urban Mobility Pact, the first phase of which benefited the country’s major state capitals and metropolitan areas. In April 2014, the Pact entered its second phase, allocating resources to projects in municipalities with populations of between 400,000 and 700,000, including certain state capitals.

According to the Ministries of Planning and Cities, ongoing urban mobility works total almost 3,900 kilometers of urban collective transport ways .In the rail segment, there are 270 kilometers of VLT (light rail transit system) track and 250 kilometers of subway track. There are also more than 2,000 kilometers of bus corridors and more than 1,000 km of BRT (Bus Rapid Transit) lanes. Making more use of the subway and VLT for daily trips is a more efficient, faster and more environmentally responsible option. The population is increasingly demanding long-term solutions for their mobility needs and the issue is likely to remain on the political agenda for some years to come, demanding high investments and bringing the various spheres of government closer to the private sector. Concessions or public-private partnerships (PPPs) have substantial advantages over exclusively public investments, including the private sector’s ability to introduce innovative solutions; the exploration of economies of scope in various activities; and the granting of incentives to ensure improved structuring and execution in the early investment phases, given that the private entity will continue to operate and maintain the infrastructure for many years.

Source: http://www.brasil.gov.br/governo/2014/04/quando-voce-supera-a-miseria-absoluta-e-so-um-comeco-quando-voce-muda-as-condicoes-do-exercicio-de-cidadania-tambem-e-so-um-comeco-afirma-dilma


MetrôRio operates the Rio de Janeiro subway system, connecting the metropolitan region’s economic activity center to the city’s south and north sides and the Baixada Fluminense, residential areas and regions of greater concentration of manpower. The system includes two bus lines called Metrô Na Superfície (surface subway), which are used to take passengers who live in neighborhoods that are not served directly by the subway lines to the stations.

Subway expansion

In March 2014, the company inaugurated Uruguai station in the Tijuca neighborhood. It has five access points: one on Rua Dona Delfina, one on Rua Itacuruçá and two on Rua Conde de Bonfim, one of which in the direction of Saens Pena Plaza and the other in the direction of Usina. It has 7,000 square meters of built-up area, including 300 meters of platform, and 2.9 kilometers of track. The new station, which added 1.1 kilometers to Line 1, handles around 40,000 passengers per day and is therefore, critical to Rio de Janeiro’s subway’s expansion strategy.

In addition to inaugurating the new station, the concessionaire continued with the scheme adopted since October 2013 of assisting the city center urban mobility plan during the works in the Port region. With the alteration of the road system by the municipal government, including the demolition of the Elevado da Perimetral elevated highway, the number of passengers transported by MetrôRio increased from 193 million in 2013 to 228 million in 2014.

The upturn in demand also led MetrôRio to take immediate measures, including changing the layout of the ticket booths in certain stations in order to increase service capacity and altering flows in others in order to avoid lines. The company also introduced rush-hour trains traveling directly from Pavuna Station to Estácio Station and back, without stopping at the other stations along the way. In addition, this train leaves Pavuna every 2 minutes and 15 seconds, versus the normal interval of 4 minutes.

Focus on users

MetrôRio intends to build a clearer picture of users’ perception of its services in order to further improve service quality. With this in mind, in 2014 it created the User Experience Management area. Its activities are still under development, but the idea is to develop technologies and processes that enable interaction with users before they reach the stations, always underpinned by the best possible service. A first step in this direction was taken in March 2014, with the launch of the MetrôFácil application (learn more here).

Another differentiated service is the possibility of wheelchair users letting the station know in advance that they are on the way and where their destination is, so they can be met by a staff member on arrival and by another staff member at their destination station. The idea is to ensure more proactive relations between MetrôRio and its users.

Also in 2014, the company began studies into redesigning its stations through the addition of services that can be taken advantage of immediately, without having to travel long distances, including clinics and hairdressers, among others, thereby improving users’ quality of life. The set of user-related initiatives, should improve users’ perception of MetrôRio’s services (learn more about Users here).

MetrôRio receives social media performance and reaches the mark of 100,000 fans on Facebook

In recognition of its focus on users, MetrôRio was awarded the Socially Devoted seal by SocialBakers, a company that is internationally renowned for its social media analysis, metrics and strategy. The seal is granted to brands that care about their users and address their questions, complaints and requests made through the social media.

SocialBakers analyzed the volume of questions received on the Facebook page, the company’s responses, interaction quality and response times. The response level should be above 65% and MetrôRio addressed 88% of the questions in the period under analysis. According to SocialBakers, only 5% of global brands respond to social media users.

In 2014 the company also reached the mark of 100,000 Facebook fans, versus only 18,000 before the World Cup, held in June and July. MetrôRio’s Twitter profile has more than 85,000 followers.

Jeito de Ser e de Fazer do MetrôRio (MetrôRio’s Way of Being and Doing)

MetrôRio’s most important internal project in 2014 was its cultural transformation (called the Transformation Journey), whose purpose is to create a new cultural identity that will ensure the continuity of the company’s success story, ensuring its perpetuity and helping it become a benchmark for urban mobility in the Americas. This process was developed in partnership with a consulting firm specializing in the subject. In 2014, the Journey recorded two major achievements: all 2,600 employees were mobilized to propagate the company’s new way of being and doing and we held an event at the end of the year involving all of MetrôRio’s senior management, where leaders assumed their commitment to the Journey.


In 2007, the granting authority extended MetrôRio’s concession term by 20 years, in exchange for investing more than R$1 billion in the subway system. As a result, the company acquired 19 new trains, which began operations in 2013. In 2014, the company completed its contractual investment obligations related to the extension of the agreement.

Learn more about MetrôRio


In 2012, Invepar entered into a stock option agreement for shares issued by Concessionária Rio Barra S.A., which holds the concession rights to build, operate and maintain Line 4 of the Rio de Janeiro subway system. After signing the contract, Invepar assigned the rights and obligations to its subsidiary MetrôBarra S.A.

Line 4, still under construction, will connect Barra da Tijuca to Ipanema. This project is one of the commitments of the Rio de Janeiro state government with the International Olympic Committee (IOC) for the Olympic Games. The new line will extend for around 16 kilometers and will have six stations (Jardim Oceânico, São Conrado, Gávea, Antero de Quental, Jardim de Alah and Nossa Senhora da Paz).

MetrôBarra was responsible for acquiring 15 new trains and various systems for Line 4, as well as the equipment, machinery and vehicles that will be used in its maintenance. The first train arrived in Rio de Janeiro in January and the last in August 2015.

VLT Carioca

This consortium is responsible for implementing, operating and maintaining the VLT Carioca light rail transit system, as well as for acquiring its trains and systems. Rio de Janeiro is only the second Brazilian city to receive this type of vehicle and the line will connect its financial center to Santos Dumont Airport.

First stretch to be implemented: from the bus station to Santos Dumont Airport, passing through Avenidas Rio Branco and Beira-Mar, scheduled for completion in the first half of 2016.

Second stretch: from Central do Brasil to Praça XV, passing through Campo de Santana, Saara and Rua 7 de Setembro, scheduled for completion in the second half of 2016.

Implementation works

The entire infrastructure of track systems, stops and other details is in the project phase and implementation is expected to begin in the second half of 2015. The channels in which the light rail vehicles will circulate are already in place in Porto Maravilha and other sections are being built on four fronts in the port region and two on Avenida Rio Branco. Disturbances have been greater on the avenue, but are still minor, given that the company has been working at night.

Thirty-two trains have already been acquired and are now in the production phase. Five of them will come from France and the rest from a manufacturer in Taubaté (SP). The first two are ready and one has undergone tests. The Taubaté plant is also producing auxiliary systems, signage and related items.

The system’s implementation has been marked by cutting-edge technology, with no emissions of polluting gases, low levels of noise and low visual interference. In addition to these conceptual premises, the concessionaire has been operating in sustainable manner, respecting the local environment. The new transport mode is a transforming agent for the city, as it envisages changing the urban landscape of its surroundings.

Social benefits

VLT Carioca’s main benefit is the integration of the various transport modes in the center of Rio de Janeiro city by connecting Central do Brasil, which already receives trains, subway and buses, to Santos Dumont Airport and the ferries from Ilha do Governador and Paquetá. Other advantages include its low cost, the possibility of using a single ticket for all transport modes (Bilhete Único), the short intervals between vehicles, and increased safety, given that this is a rail system.

All the stations will be accessible to people with disabilities. The fleet will be 100% climatized, with low floors and a modern design, as well as transparent glass sides.

Environmental benefits

The system’s implementation has been marked by cutting-edge technology, with no emissions of polluting gases, low levels of noise and low visual interference. In addition to these conceptual premises, the concessionaire has been operating in sustainable manner, respecting the local environment. The new transport mode is a transforming agent for the city, as it envisages changing the urban landscape of its surroundings.

Electricity supply

Vehicles are electricity-powered, so there are no emissions of atmospheric polluting gases. Two energy sources are responsible for operating VLT Carioca. One is a kind of third rail, which for safety reasons is energized only when the vehicle is in contact, thereby avoiding chocks, while the other is a supercapacitor, a device in the upper part of the vehicle that works as a battery and is recharged on braking and by the third rail.

Waste recycling

Crushed asphalt from the entire extension of the VLT Carioca implementation works will be reused. On Avenida Rio Branco alone, 3,680 tons of valuable material will be reused in the system’s infrastructure. Just to give an idea of this volume, if it could all be transported at once, it would require ten trips by the world’s largest mining truck. In addition to generating financial savings, this initiative saves natural resources which are usually discarded.

Learn more about VLT Carioca