According to the Brazilian Association of Toll Road Concessionaires (ABCR), traffic on Brazilian toll roads under private sector concession grew by 2.4% over 2013, with light vehicles climbing by 4.2% and heavy vehicles falling by 2.6% in 2014.
Light vehicle traffic continued to increase, fueled by low unemployment and the upturn in real average income, while heavy vehicle traffic was adversely affected by the World Cup and the slower pace of industrial production growth.
LAMSA (Linha Amarela S.A.)
LAMSA manages Linha Amarela (Yellow Line), one of the most important toll roads in the city of Rio de Janeiro. It connects neighborhoods and shortens distances, allowing the revitalization of much of the city’s north side, which is now home to many commercial and residential projects.
- SOS Reboque (emergency mechanical and tow service)
- SOS Médico (emergency medical service)
- Emergency toll-free telephone (0800) for immediate assistance at accidents or with mechanical problems
- User Relationship Center (CERU) to receive complaints, queries and suggestions (100% of calls receive feedback)
- Closed-circuit TV with 57 cameras that broadcast images 24 hours a day to the Operational Control Center, as well as 70 cameras which automatically detect incidents on the road
Control of toll evasion
One of the most serious operational problems faced by LAMSA is toll evasion via the automatic toll collection lane. Throughout 2014, LAMSA’s operational team, with the support of the police, made a great effort to minimize this problem, and the results were impressive, with evasion declining from 820,774 vehicles, in 2013, to 570,549, boosting revenue by 1.72%.
Monitoring partnership with the municipal government
In 2014, LAMSA formed a partnership with the municipal government of Rio de Janeiro for the automatic monitoring of truck traffic and undue use of the automatic toll collection lane. In order to further reduce evasion, it also entered into an agreement with the police. In addition, trucks detected on the highway outside the permitted hours are electronically ticketed.
The company completed a road fluidity study in 2014, which included simulations and a survey of users’ origins and destinations, among other aspects, whose aim was to discover means of improving traffic flow on Linha Amarela and, consequently, increasing the highway’s average speed, thereby benefiting users.
News on LAMSA
The Linha Amarela tunnel now has power supply redundancy, allowing the company’s own generators to supply the lighting on this stretch in the case of external supply problems. Similarly, the entire supply for the company’s electronic equipment, important for the operational control of the highway, is now equipped with UPS, ensuring continuity during power outages.
LAMSA also repaired a stretch that had been damaged during the flooding of the Faria Timbó River. Other maintenance services were carried out at the same time in order to ensure road quality. The company also insourced lane painting after acquiring its own truck for this procedure, thereby reducing related costs. This was also an important solution due to the difficulty of conducting road maintenance, which can only be done at night to avoid jeopardizing traffic.
Another novelty was the installation, throughout the year, of automatic cameras for detecting incidents such as accidents, vehicles driving against the traffic flow, fallen objects on the road, and smoke in the tunnel, among others. These cameras streamline the solution of these problems and, consequently, ensure user safety and road fluidity.
Modernization of the toll plaza
As a result of the modernization, users and employees will be able to take advantage of a plaza with a differentiated design and harmonic contours, reflecting continuous motion and suggesting fluidity, one of the company’s strategic objectives. The new structure will be equipped with LED lighting, giving it a modern look, and a steel and coated aluminum façade (alucobond), making it more pleasing on the eye.
It will also ensure improved service perception on the part of users, thanks to the total makeover of the toll booths to provide employees with increased comfort and better ergonomic conditions, thereby ensuring superior service.
Executing the works of the toll plaza without suspending collection activities and in the short time available for maintenance and works were just two of the challenges posed by this project.
Improvements in user service
In 2014, LAMSA introduced combined inspection/tow vehicles. Previously, stalled vehicles were attended by a normal truck and a tow truck would be called subsequently if necessary. The new vehicle is equipped to perform both functions, speeding up customer service and optimizing the company‘s assets.
Another user benefit is that LAMSA now has its own fully-trained and prepared team to operate the 0800 toll-free customer service channel. The Company also restructured the relationship area, which began functioning as an ombudsman. In addition, the Interactive Voice Response (IVR) unit was integrated with Twitter, which in practice means that all service issues generate a tweet, giving anyone connected to the social network advanced notice of possible problems on the road.
Improvements to the company‘s infrastructure
In 2014, the company completed the expansion of its headquarters, involving the construction of an adjacent building to improve physical working conditions and meet the needs of its employees, users and other stakeholders. It has also been implementing a new Data Center, Operational Control Center and Property Surveillance Control Center, resulting in greater employee and asset security, in addition to ensuring a structure capable of offering better user service by improving highway operations and fluidity.
The data center will feature state-of-the-art equipment. In the case of the Operational Control Center, the company invested in technology and physical infrastructure.The changes, which came into effect in 2015, improved highhway operations and controls.The Property Surveillance Control Center overlooks all the company’s access points, as well as other points of the buildings making up the headquarters complex.
With the conclusion of the new adjacent building, LAMSA began retrofitting the old one, prioritizing the renovation and resizing of bathrooms, changing rooms and staff canteens in order to meet employees’ needs and comply with the prevailing legislation.
Reduction in the number of accidents
In 2014, the Company attended 1,570 emergency medical service incidents and 10,180 emergency tow truck incidents, while the number of accidents on the highway fell from 1,483, in 2013, to 1,171. In addition to the impact of the drunk-driving law, this reduction was due to the following LAMSA initiatives:
- The installation of motorcycle accident prevention educational banners;
- The updating of the messages displayed in the variable message panels;
- The availability of a 24-hour toll-free telephone number (0800);
- The acquisition of three combined inspection/tow vehicles;
- Electronic truck ticketing.
LAMSA invested more than R$3.5 million in road modernization, improving traffic flow and services. In the maintenance area, it painted 12,000 square meters of horizontal signage, maintained 160 kilometers of lines and guiding signage, conserved 250,000 square meters of landscape and improved access to the reversible lanes. The Automatic Incident Detection System (DAI) was expanded on the road and in the tunnels and now has a total of 70 cameras capable of rapidly and accurately identifying any unusual incident on the expressway. 2014 investments totaled R$ 19.0 million.
CLN (Concessionária Litoral Norte)
CLN operates the BA-099 highway, which comprises the Estrada do Coco/Linha Verde system, connecting the city of Lauro de Freitas to the border between Bahia and Sergipe states. It crosses a beach-based tourist region, including environmental preservation areas, such as the Tamar project. The BA-099 has become consolidated as a high-quality, exceptionally comfortable and extremely safe highway, in addition to being an important agent for the region’s social and economic development. Its excellent state of conservation encourages private enterprise to invest in large-scale developments, especially hotels and other real estate projects.
- SOS Mecânico (emergency mechanical and tow service), comprising 4 vehicles and 2 tow trucks
- S.O.S. Call Box
- SOS Médico (emergency medical service), comprising 1 mobile ICU and 1 rescue vehicle
- 24-hour road inspection
In 2014, CLN maintained the closure of the diversion located near its single toll plaza, which had been previously used as an escape route by some drivers. This initiative was once again crucial to the company’s healthy financial performance, allowing the completion of the road duplication investments envisaged in the concession agreement, including the Itacimirim-Praia do Forte stretch and construction of the elevated concrete stretch between the districts of Açu da Torre and Praia do Forte. The latter was built to satisfy a need of the local population, as it allows the passage of carts, animals and motorcycles with goods traded in Praia do Forte.
The company also expanded and upgraded toll plaza equipment and peripherals and implemented digital closed-circuit TV in the plaza and in the administration building.
CART (Concessionária Auto Raposo Tavares)
CART explores the Raposo Tavares Corridor, composed of the SP-225 João Baptista Cabral Rennó, SP-327 Orlando Quagliato and SP-270 Raposo Tavares highways, totaling 444 kilometers in the main stretch between Bauru and Presidente Epitácio, and has been responsible for maintaining and conserving 390 kilometers of side roads since 2013.
- 4-hour highway inspection service including 16 light inspection/tow vehicles
- Mechanical assistance comprising 16 light tow trucks, 3 heavy tow trucks and 3 ultra-heavy tow trucks;
- Pre-hospital care units (emergency medical assistance) comprising 3 advanced rescue units and 9 basic rescue units;
- 2 animal rescue vehicles and 2 animal transportation trailers
- 2 fire-fighting vehicles
- Emergency toll free telephone number (0800)
- 282 call boxes (emergency telephones installed along the road)
- 12 User Support Service Bases
- Operational Control Center
Works on the main stretch
In 2014, CART concluded 16 new access ways and/or turnarounds and renovated another five. It also concluded the duplication of 72.4 kilometers of the highway. On the maintenance front, it concluded 152 construction projects to remedy environmental liabilities and contracted another 244 projects with the same goal following approval of the executive project. It also finalized 29 other maintenance projects, including the repair of bridges, overpasses, galleries and cattle crossings. With the improvements to the stretch of the SP-225 João Baptista Cabral Rennó, operated by CART, and the SP-327 Orlando Quagliato, the highways were upgraded from "good" to "excellent", according to a survey by the National Confederation of Transport (CNT) published on October 16, 2014. CART also installed more than 200 road protection barriers and horizontal signage to correct non-conformities identified by Artesp (the São Paulo State Transport Agency).
Duplication works concluded
- Duplications determined by the concession agreement: 217.2 km
- 2014: 86.1 km, 72 km of which pending ratification by Artesp
- 2013: 87.6 km
- 2011: 1.0 km
- Remaining: 42.5 km
Works on side roads
The agreements entered into by CART with municipal governments envisaged the execution of initial activities on 39 side roads. In 2014, the concessionaire completed the works related to 38 of them. It must also undertake special paving maintenance projects on another 37, two of which are dirt roads, 36 of which have been concluded.
User communications regarding road sections undergoing construction works as well as the advertising of CART’s services, were reinforced in 2014 through billboards. The definition of the company’s visual identity was also completed. Now CART is revamping its website and creating an app, both of which designed to broaden communication with users.
On November 24, the toll rates applied by four toll plazas on Rodovia Raposo Tavares (SP-270) and one on Rodovia Engenheiro João Batista Cabral Rennó (SP-225) were altered following a tariff reclassification. The change was authorized by Artesp following the conclusion of the duplication of 86.73 kilometers of these roads. The reclassification is in accordance with CART’s concession agreement. Each plaza‘s toll collection refers to a given extension in kilometers (the stretch covered by the plaza). In order to calculate the final tariff, the covered stretch is multiplied by the per-kilometer rate (single lane, double lane or road system).
The acquisition of 16 inspection/tow trucks in 2014 helped streamline CART’s resolution of incidents. These are specially adapted trucks that, in addition to providing the usual inspection services, are capable of correcting abnormalities, removing passenger and utility vehicles with mechanical problems and transporting passengers in need of assistance.
The operational start-up of the Corporate Security Control Center (CCSE) allowed the company to replace armed security at the toll plazas and other physical facilities with closed-circuit TV. CCSE operators can now remotely monitor these areas on a constant basis.
CART also completed customization of the software designed to meet 100% of the areas’ needs in regard to the registration of requests for maintenance, whether operational, administrative or asset-related. As a result, printed forms were eliminated, allowing the systematic follow-up of requests and ensuring greater speed and transparency.
Another achievement in 2014 was the 36% reduction in the number of fatalities on the highways operated by CART from 42, in 2013, to 27. The company maintains a multidisciplinary accident investigation committee subordinate to the Operational Control Center (CCO), which works in conjunction with a team of professionals from the engineering, health, safety, communications and social development areas and has played a crucial role in providing input for important decisions for improving road safety and structure.
CBN (Concessionária Bahia Norte)
CBN operates the highways of the BA-093 system, which connect Salvador to various cities in the metropolitan region: Pojuca, Mata de São João, Dias D´Avila, Camaçari, Simões Filho, Lauro de Freitas and Candeias. Road improvements are attracting new developments. Companies to be installed in the region over the next five years will generate more than 17,000 new jobs, as well as an estimated demand for around 5,000 professionals to replace departing workers. The flagship of this growth will be the installation of an acrylic complex in Camaçari by a major chemical company, which will operate Latin America’s first acrylic acid and superabsorbent plant.
- Operational Control Center
- 4 User Support Service Bases
- 5 monitoring vehicles and team
- 4 light tow trucks and one heavy tow truck
- Pre-hospital rescue service with 4 rescue vehicles and one ICU unit
- Animal rescue vehicle
- Fire-fighting vehicle
In 2014, CBN concluded the renovation of five of the system’s six highways and finalized the duplication of a 14-kilometer stretch of the BA-526 (CIA/Airport) and BA-535 (Via Parafuso). The Company will also begin construction of the Via Metropolitana Camaçari-Lauro b de Freitas, an 11.2-kilometer stretch that will increase the system’s traffic capacity and revenue.
In addition to improving mobility in the Lauro de Freitas region, the implementation of this two-lane road will create a new development front, enabling planning of the appropriate occupation of the surrounding areas and the creation of a new access way to the city through Rua Gerino de Souza Filho. It will be equipped with an advanced road operation and monitoring system and users will be provided with pre-hospital medical care and mechanical assistance, all managed by CBN, through a modern operational control center.
CBN’s user communication initiatives in 2014 included the installation of overhead sign structures on those roads where duplication was concluded, such as the Via Parafuso, the installation of traditional signs, messages on electronic panels and billboards, and events such as National Traffic Week, which raised drivers’ awareness regarding safe behavior in traffic.
CBN employs next generation technology to execute its works and operate its highways. In 2014, it conducted an inspection program in order to evaluate the quality of its paving, involving more than 100 kilometers of single lane road and 34 kilometers of dual-lane road, resulting in the drawing up of a highway preventive maintenance plan and improving the safety and comfort of all drivers using the BA-093 system.
In order to ensure the safety of drivers and pedestrians, CBN implemented several initiatives in 2014, such as clearing the right-of-way, pavement monitoring, and the installation of 12.8 kilometers of guardrails, 43.9 km of horizontal signage and 443 vertical signs. The company also conducted traffic education campaigns in schools in areas adjoining the BA-093. As a result, the number of accidents with fatalities fell by 23% over 2013.
CRT (Concessionária Rio-Teresópolis)
CRT operates the stretch of the BR-116/RJ highway that includes the region encompassing the cities of Duque de Caxias (from the intersection with the BR-040/RJ), Magé, Guapimirim, Teresópolis, São José do Vale do Rio Preto and Sapucaia (until the intersection with the BR-393, on the border with the state of Minas Gerais, near the city of Além Paraíba). Its road infrastructure contributes to local development.
- Medical assistance and rescue
- Tow service
- Inspection/emergency vehicles
- Call box
- Animal rescue
- Operational Control Center
- Variable Message Panels
- Fixed and mobile truck scales
- Website and IVR with toll free phone number (0800)
- 24-hour User Support Center
In 2014, the company concluded the connection between the BR-116/RJ and the BR-493,with the Arco Metropolitano installed close to Duque de Caxias. This new connection will attract new users to the highway, particularly cargo vehicles bound for São Paulo and the South of Brazil or those leaving these regions and bound for the North or Northeast. It has already added around 270 trucks to daily traffic on the highway. Two new overpasses also became operational, one at the intersection of the BR-116/RJ with the BR-493 and the other with the BR-040. Both structures were built by the state and federal governments.
CRT began new containment works at the points indicated by the Hillside Analysis and Monitoring System, which is vital for the safety of road users. Also, at the end of 2014 it began constructing a turnaround at km 111. This project was not envisaged in the original concession agreement, but was included due to the contractual rebalancing to meet the community’s needs.
CRA (Concessionária Rota do Atlântico)
CRA operates the Suape Highway and Logistics Complex, in Pernambuco, which is designed to meet the need for infrastructure investments in the Governador Eraldo Gueiros Port and Industrial Complex (Suape) and is now home to more than 100 companies, with another 35 in the process of implementation (according to Suape), including shipyards, petrochemical plants and an oil refinery. The project will streamline the surrounding traffic through an integrated safety and accessibility solution, among other structures, in addition to driving the development of tourism in the state, as an alternative to the PE-60, which connects Recife to the beaches of Pernambuco’s southern coastline.
- 24-hour monitoring and service
- Ambulance with pre-hospital treatment
- Removal of vehicles stalled on the road
- 1 light tow truck and 1 ultra-heavy tow truck
- 1 User Support Service Base
Initial toll collection
CRA’s main event in 2014 was the beginning of toll collection. As CRA is the second toll road in Pernambuco, the process had to be gradual. Over a three month period, the company opened some toll booths without charging users in order to train the collectors and accustom the drivers, who received leaflets with information on the operation of the concession, the services offered, future toll charges and how to adhere to the automatic payment system. The concessionaire also held meetings with representatives of companies in the Suape Complex to present the system. As a result, it did not suffer protests or negative repercussions in the media and recorded higher-than-expected adherence to the automatic payment system.
Throughout the entire process, CRA sought to emphasize the advantages of the road complex. Thanks to the connection between the stretches, Suape Complex workers had easier access to their workplaces, reducing their daily commute by around 30 minutes and improving their quality of life. In addition, it is now possible to reach Porto de Galinhas, the main tourist destination in the south of the state, in approximately 25 minutes, whereas previously it took more than an hour on weekends and holidays.
CRA built a new road connecting Suape to the state’s southern coastline, although there is still a pending turnaround (the Curva do Boi), which will connect Avenida Portuária to the PE-009. A study has been undertaken to determine the initial date of these works. The company will also carry out maintenance and adjustments, which will be permanent by the end of the concession.
The LAMSAC concessionaire (Linea Amarilla S.A.C.) is located in the metropolitan region of Lima, the capital of Peru, and is considered the country’s most important urban infrastructure project, since it envisages not only improved mobility, but also a series of social investments and the recovery of the Rimac River surroundings. The road increases the economic dynamics of the region, fueling local consumption and businesses and improving the quality of life of users due to improved traffic flow, interconnecting 11 city districts and increasing GDP. It is also worth noting that Lima was chosen to host the 2019 Pan American Games.
- Operational Control Center
- 4 light and 3 heavy tow trucks
- Mechanical assistance
- 1 fire-fighting vehicle and 1 hazardous substance vehicle
- 24-hour emergency telephone
Construction of the main component of the project - the tunnel beneath the Rímac River - is in an advanced stage.
The company built a new lane on the Via de Evitamiento, between the Huascar Bridge and Avenida Javier Prado.
At the same time, the company executed works on a Section 1 road, in addition to three existing lanes, and initiated the full repair and maintenance of the other roads in this section. It also implemented eight new pedestrian overpasses (replacing the existing ones, which were more than 40 years old), which are equipped with ramps and elevators, improving pedestrian access and bringing the surrounding communities together. One example is the Avenida Ramiro Prialé overpass, which benefited 8,800 neighbors of four low-income housing areas belonging to two adjacent communities.
Improvements to the Via de Evitamiento
- 560,000 sq.m. of bidirectional paving repaired
- 8 new pedestrian overpasses with LED lighting and ramps for disabled people
- 17 existing pedestrian overpasses painted
- Construction of an additional lane with 9 kilometers in both directions
- 34,000 meters of Jersey barrier with fence (a type of safety barrier) installed
- 1,200 cat‘s eyes installed on the Jersey barriers
- 53 bus stops painted
- 3 safety towers installed and running with specialized personnel
- 26 monitoring cameras and 10 surveillance cameras
- 300 LED lights renovated in the Lima District
- 125 lamp posts installed
- 99,000 sq.m. of new green areas
- 224,000 sq.m. of green areas recovered
- 8,000 meters of curb painted
Improvements in the historic center
The company installed 125 18-meter poles with 250 LED light bulbs on the stretch between the Habich junction, which marks the beginning of the concession, and the Huánuco Bridge, located approximately four kilometers away, and repaired 4.5 kilometers of rigid paving between the Huascar and Caquetá bridges.
Resettlement of families
Of the 1,300 households expropriated due to LAMSAC’s trajectory, 1,005 had been relocated by December 2014. Of this total, 402 moved to apartments built by LAMSAC, 355 of which in the Patio Unión Multifamily Complex and 47 in the Acomayo Multifamily Complex, and 61 to buildings belonging to third-parties. The other families received monetary compensation.
Implementation of the Passe Expresso (electronic toll collection)
LAMSAC is investing more than US$1.3 million in Passe Expresso (PEX) infrastructure and selling and administrative costs. PEX allows users to make automatic toll payments in the toll plazas on the Vias de Evitamiento, giving them a new and unique set of benefits: speed, comfort and safety (find out more in the PEX Peru section). Commercial start-up in Peru was in December 2013 and it became consolidated as Lima’s main means of automatic toll payment throughout 2014.
In 2014, 33,000 light vehicles were registered in the prepaid category and 13,600 in the postpaid category, intended for companies only, 670 of which were using the service by year-end. In little more than one year of operations, PEX already accounted for approximately 15% of LAMSAC’s toll collection revenue.
ViaRio is the concessionaire responsible for the implementation and operation of the Transolímpico expressway, envisaged in the Rio 2016 Olympic Plan, which will form a direct connection between the Olympic Centers of Barra da Tijuca and Deodoro, linking the regions of Avenida Brasil, in Magalhães Bastos, to the Estrada dos Bandeirantes highway, in Jacarepaguá. The project will allow Invepar to make a direct contribution to improving infrastructure in Rio de Janeiro.
There are several work fronts under way, the most important being the construction of two tunnels under the Pedra Branca mountain, with drilling due for completion in June 2015.
The first ceremonial blasting of the tunnel in Serra do Engenho Velho, under the Pedra Branca mountain, took place in November 2013, with the presence of government officials and representatives of Olympic bodies. The 1,300 kilometer tunnel will have two galleries and will be the city’s fifth largest. The second tunnel, which will be built in Estrada da Boiúna, will have two 200-meter galleries. The tunnels will be among the most modern structures in the city, developed in accordance with the safety guidelines of the Brazilian Standards Bureau (ABNT) and will feature several innovations, including LED lighting, white plate coating, a blackout-proof electricity system and a fire prevention system.
The 350,000 cubic meters of excavated rock from both tunnels will be used as backfill for the urbanization works envisaged to adapt the lanes for bus rapid transit (BRT), helping ViaRio minimize waste and utilize its rubble and gravel.
By August 2015, 70.7% of the total work was already done.
In 2014, Invepar entered into a concession agreement to operate the 936.8 kilometer stretch of the BR-040 between Brasília (Federal District) and Juiz de Fora (Minas Gerais). The 30-year concession encompasses 35 municipalities with an estimated population of approximately 8 million. The project connects Brazil’s second and third largest economies (Rio de Janeiro and Minas Gerais) to the country’s capital and transports materials and products considered essential for Brazil’s growth, including ore, automobiles and dairy products, among others.
- Mechanical assistance with own fleet of 26 light, 7 heavy and 2 ultra-heavy tow trucks
- Emergency medical assistance with 22 rescue ambulances and 7 mobile ICU ambulances
- 23 inspection vehicles, with 24-hour road inspection
- Operational Control Center
- 21 service stations
- 6 animal rescue vehicles
- 6 fire-fighting vehicles
On July 9 2014, Via 040 began duplicating six stretches of the BR-040 with a total extension of 56 kilometers in the municipalities of Valparaíso de Goiás, Luziânia and Cristalina, in Goiás, and João Pinheiro, in Minas Gerais, with a joint population of 415,000. A total of 58,000 vehicles travel through these stretches every day.
In order to minimize the impacts generated by the interventions without jeopardizing the efficiency of the works, Via 040 opted to implement the works between Valparaíso and Luziânia only at night, between 11:00 p.m. and 5:00 a.m., and during the day at the other points via a single-lane stop-and-go system.
Eleven new toll plazas were also installed, the first at km 93.3 in Cristialina (Goiás) and the last at km 714.1, in Barbacena, Minas Gerais, concluded in the first half of 2015. The company will also build service lanes, new access ways, interchanges, flat and raised turnarounds, pedestrian walkways and overpasses, as well as implement improvements to the route, as envisaged in the agreement.
On the social front, it is worth noting that Via 040 prioritizes the hiring of local labor for execution of the works.
Since it began operating the BR-040 in April 2014, Via 040 has been executing conservation and maintenance services, including, among others, deep paving repairs, such as the elimination of undulations and differences in level, the revitalization of painted lanes, the cleaning and restoration of horizontal and vertical signage, including the installation of new signs and reflective devices in the center of the lane (cat’s eyes), the repair and clearing of the draining system and the conservation of the right of way and green areas.
By the end of the year, the equivalent of 1,818 truckloads of waste (rubble, tires, leaves etc.) had been collected, 882 kilometers of drainage systems had been unblocked; 939 kilometers of roadside vegetation had been cleared; and 590 kilometers of guard rails, jersey barriers and walkways, among other structures, had been whitewashed.
Recovery of the Belo Horizonte Beltway
Via 040 renovated a 10.5 kilometer stretch of the Anel Rodoviário de Belo Horizonte (Belo Horizonte Beltway) between km 532 and km 543.5. The activities included paving repairs, the restoration of the central barrier and drainage structures, in addition to a complete signage overhaul (new signs, painting, the installation of cat’s eyes, etc.).
Implementation of services
Emergency user services were implemented in October, when the concession became operational. Users can now benefit from mechanical assistance, with the use of light and heavy tow trucks operated by fully-trained teams who are maintained on a permanent state of alert at the Operational Bases, as well as traffic inspectors, also trained to help whenever necessary. The company also offers emergency medical, fire-fighting and animal rescue services.
The concessionaire installed 21 user service stations, one every 45 kilometers on average, equipped with bathrooms and a baby changing area. Each of the service stations and operational vehicles is monitored and remains in constant communication with the Operational Control Center (CCO), located at the company‘s headquarters in Nova Lima, Minas Gerais, which is informed of any untoward event along the stretch, such as traffic jams, accidents, areas in need of repair, requests for medical or mechanical assistance, etc. Information relevant to users is shared through eight Movable Variable Message Panels, which have extra-bright screens and can be moved according to needs and are updated in real time. The CCO therefore functions as an operational intelligence center and gathers as much information as possible in the shortest possible time, providing resources for the effective and strategic operation of the BR-040.
Users can also send suggestions and complaints through communication channels such as the toll-free telephone number, website and ombudsman’s channel. Services are available 24 hours, seven days a week.
Via 040 Headquarters
In mid-August 2014, Via 040 inaugurated its administrative and operational headquarters in Nova Lima, Minas Gerais. The two-story structure occupies an area of 3,800 square meters and houses the operational, implementation, maintenance and conservation, information technology, administrative, financial, human resources, legal, concession agreement, customer service and communication and marketing areas, as well as the executive officers and the CEO.
The selection of Nova Lima brought a series of benefits to the municipality, fueling the commercial and service sector and increasing tax collection, thereby helping promote the development of the local economy. The location is strategic, with easy access to the BR-040.
Beginning of toll tariff collection
On July 30, nine of the eleven toll plazas on the BR-040 started collection operations, as authorized by the National Ground Transportation Agency (ANTT). The tariff began to be applied after 15 months of investments in modernization and restoration of the highway and to offer a range of services to users.
On August 23, collection operations started in the last two remaining toll plazas.
PEX S.A. operates the Passe Expresso electronic toll payment service in Brazil. Passe Expresso is a system that allows users to pass through the toll plazas on exclusive lanes upon prepayment. In addition to being faster, the service is also safer because it avoids the handling of money every time vehicles traverse the plazas.
As a result, users can pass rapidly through the toll plazas on Linha Amarela; the Rio-Niterói Bridge; Via Lagos and Concessionária Rio-Teresópolis (RJ); Estrada do Coco and the BA-93 (BA) System; the Suape Highway Complex and Barra da Jangada (PE). They can also make use of the system at the Via Parque mall, in Barra da Tijuca, Rio de Janeiro. Invepar has controlled the company since 2013 and is expanding the system to other highways and mall parking lots.
Passe Expresso‘s advantages include:
- The lowest monthly fee in the market;
- Free recharge rate and no membership fee;
- Discount as of the second Passe Expresso;
- Saves time and money;
- Avoids lines;
- Payment of all crossings in a single bill;
- Convenience of paying for toll tariffs on different highways on a single date;
- Comfort, practicality, safety and added agility;
- Rapid access through the exclusive automated electronic collection lanes, with no need to stop and handle money;
- Increased fuel savings and less wear on brakes;
- Consolidation and management of all toll expenses in a single invoice.
PEX Peru S.A.C. manages the toll’s electronic payment service using the RFID. This system opens the passage through the toll via exclusive lanes after the prepayment of the tariff. As well as being faster, this service is safer as it avoids the handling of money on every passage. This system is unique to LAMSAC.